Legal

Refund & Returns Policy

Effective September 3, 2026

Because our services involve licensed clinical review and dispensed prescription medication, most items are non-refundable once care has been provided or a medication has shipped. Please read this policy carefully before you purchase.

1. Consultation and membership fees

Consultation and membership fees pay for a licensed provider to review your intake and manage your care. Once a provider has reviewed your intake, these fees are non-refundable, whether or not a prescription is issued, because the clinical service has already been performed.
If you are charged but no provider review has taken place, contact us and we will refund that charge.
You may cancel a recurring membership at any time to stop future billing. Cancellation takes effect at the end of your current billing cycle and does not refund fees already billed.

2. Medications

For the safety of all patients, and consistent with federal and state law and pharmacy regulations, prescription medications cannot be returned, exchanged, or refunded once they have been dispensed and shipped. This applies to both compounded and brand-name products. Please do not return medication to us; it cannot be reused and will be destroyed.

3. Damaged, defective, or incorrect shipments

If your order arrives damaged, defective, or incorrect, contact us at [email protected] within 7 days of delivery with your order number and, where possible, photos. We will work with the pharmacy to arrange a replacement or other appropriate resolution at no additional cost to you.

4. Lab testing

Lab panels are non-refundable once the order has been placed and requisition issued. If a lab order was placed in error before you completed testing, contact us and we will review your request.

5. Billing errors and duplicate charges

If you believe you were charged in error or charged more than once, contact us at [email protected] and we will investigate and correct any verified billing error promptly.

6. How to request a refund

Email [email protected] with your name, order number, and the reason for your request. Approved refunds are issued to your original payment method; the time to appear on your statement depends on your bank or card issuer.

7. Contact

Questions about refunds and returns can be sent to [email protected].

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Erosyn Rx is a telehealth platform that connects patients with independent licensed providers. Providers prescribe only when clinically appropriate; completing an intake is not a guarantee of eligibility, of a prescription, or of any particular outcome. Compounded medications are not FDA-approved products and are not reviewed by the FDA for safety, effectiveness, or manufacturing quality. Statements on this site have not been evaluated by the Food and Drug Administration. Nothing here is medical advice — talk to your provider about your own situation.